Ebook Ebooks

In-Depth Guide to Customer Onboarding

Reduce churn. Learn how to build a robust customer onboarding strategy using automation and get expert tips to grow lasting relationships with customers.

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Onboard your customers to create stronger relationships ebook cover

Build a successful onboarding strategy

Download this guide to:

  • Design a successful onboarding strategy
  • Build long-term relationships with your customers, early-on
  • Gain best practices from customer success experts

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Mapping your customer onboarding journey, stage and timelinesChoose the right eleements for each stage of onboarding: touchpoints, content and formatProvide value for the customer, using personalization and internal automationCreate segments and use videos to balance automation and personalization
Customer onboarding preivew

Go in-depth with expert's tips to onboarding challenges

Learn from Churnzero, Livestorm, and Asana customer success experts and how they tackle:

  • Service levels
  • Unresponsive customers
  • The balance between automation and personalization

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A good onboarding process shows your customer how to get more out of your product. But a truly successful one will have even more benefits for your CSM team and your business. The best onboarding strategies save time, add value for the customer, and equip them to train others and win repeat business.

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Get started on your next onboarding strategy: map out your customer journey, and establish where your high touchpoints are.

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