CSMs can help you in your initial training on the platform and throughout your entire use of Livestorm. They are well aware of your needs, KPIs and organizational structure to guide you on optimizing your event strategy. They can offer assistance on the day of your events and also give you useful feedback.
Customer assistance like no other
VIP Customers get the VIP treatment. From onboarding to live support, get premium access to Livestorm’s top experts in any situation.
Need help? We’ll be there for you!
We understand your time is valuable. That’s why our Customer Service team is ready to assist with quick resolutions, while our Customer Success Managers offer expert guidance tailored to your unique goals. With us, you can focus on what matters most — get the best of your online event!
What about KPIs for VIP support?
Key metrics that drive excellence and elevate the VIP support experience
Fast service. Problem solved. Loved that they used video to explain what to do 🤩
Always super quick when responding to queries about the platform! 🤩
The People behind your success
Get to know the experts who are committed to making your experience exceptional
Frequently Asked Questions
What are the benefits of having a dedicated Customer Success Manager (CSM)?
How can I reach out Livestorm support?
You can reach out to our support team in two ways:
- Live Chat: You can start a chat directly from your Livestorm dashboard in English, French and Spanish. Support office hours are: 10:00am - 2:00am CET / 1:00 am - 5:00pm PT, Monday to Friday.
- Email: For all support inquiries, send us an email at hello@livestorm.co. For VIP customers, a dedicated email address is provided during the onboarding.
Do you have any resources to help me with my webinar strategy?
Off course! You can find some ressources below, in our website but also in our blog. If you choose to have a dedicated CSM, he/she will be able to offer a tailored assistance and provide you with useful additional ressources.
Explore Livestorm Resources
Discover our community, learning platform and help center to maximize your event experience.
Contact video experts now
Book a call with our experts to start making your meetings and webinars shine.