VIP Customers get the VIP treatment. From onboarding to live support, get premium access to Livestorm’s top experts in any situation.
Livestorm offers plans with different levels of service. Use the simulator below to choose what’s right for your needs!
Which service package fits you best?
How many events per month is your company planning?
How many employees are there in your company?
What’s your experience with hosting online events?
What’s your company industry?
Answer on Livestorm Community
Between 24-48h
Within 24h
Within 24h
Within 24h
Email support
Within 24h
VIP support
SLA applies
Async. support (ticket)
Less than 24h
Chat support
Live chat (VIP support)
Live chat (with SLA)
Weekly walk-in sessions
Official Livestorm Certification Program
CSM expertise
CSM pool
Dedicated CSM
VIP onboarding
Recurring training hours
Sessions Shadowing
Custom data extracts & dashboards
Access to Technical Solution Partners
Access to Video Production Partners
Business reviews
As a partner, we want to ensure a smooth and successful event experience. Our teams are here to assist with quick resolutions and provide expert guidance tailored to your unique goals!
Set-up for success
We help you configure Livestorm to fit your needs. Our team of expert will accompany your team at every stage: from integrating with your CRM and other tools, to automating registrations and workflows. Our experts guarantee a smooth launch for your online events program.
Plan and optimize each event
Our team guides you through best practices to structure engaging webinars. From audience interaction strategies to optimizing content flow, we help you design an event that drives results!
Go live with confidence
Whether it’s last-minute troubleshooting or real-time assistance, we are here to ensure everything runs smoothly. Get help via live chat, priority ticketing, or our knowledge base. We also assist you with live moderation, audience management, and for select customers, we provide continuous guidance, even sometimes through dedicated WhatsApp groups.
Elevate and follow-up
Need extra hands-on help? Our team goes beyond single events to help you level up your entire online event strategy. Through personalized consulting sessions, we review past results, identify areas for growth, and advise on how to optimize your next events.
Key metrics that drive excellence and elevate the VIP support experience
Fast service. Problem solved. Loved that they used video to explain what to do 🤩
Always super quick when responding to queries about the platform! 🤩
Get to know the experts who are committed to making your experience exceptional
If you're facing an issue that's blocking your live session or preventing your attendees from joining, our dedicated support team is ready to assist.
Directly start a chat from your Livestorm’s dashboard in english, french or spanish. Support office hours are : 10am - 2am CET / 1am - 5pm PT, Monday to Friday.
Describe your issue by email at help@livestorm.co and get a response within the first 24h.
For Enterprise customers, a dedicated email address is provided during the onboarding, allowing you to directly contact your dedicated Customer Success Manager !
CSMs can help you in your initial training on the platform and throughout your entire use of Livestorm. They are well aware of your needs, KPIs and organizational structure to guide you on optimizing your event strategy. They can offer assistance on the day of your events and also give you useful feedback.
You can reach out to our support team in two ways:
Off course! You can find some ressources below, in our website but also in our blog. If you choose to have a dedicated CSM, he/she will be able to offer a tailored assistance and provide you with useful additional ressources.
Discover our community, learning platform and help center to maximize your event experience.
Contact video experts now
Book a call with our experts to start making your webinars shine.