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Terms & Conditions

Effective Date: June 15th, 2016

 Thank you for using Livestorm Service. 

This page states the Terms and Conditions («Terms») under which you («You») may use the LIVESTORM Sites and the LIVESTORM Services (each as defined below). 


«The Company» or « LIVESTORM » or « Us » : LIVESTORM SAS (Commercial Name “LIVESTORM”), a French registered company with headquarters at 24 rue Rodier 75009 Paris FRANCE, - European Community V.A.T. Number: FR12820434439 refers to the company operating the Website 

«You» or «User » refers to any Livestorm user, including regular or occasional users, Contributors or Customers. 

«» or «WebSite» refers to the website of Livestorm and all services provided on the website 

«Service» or « Livestorm» refers to all services, functions and applications provided by LIVESTORM and available on the Livestorm. The Livestorm is a simple, smarter and more efficient webinar app for lead generation. 

«Customer» refers to any or all valid registered users of Livestorm who have or have not paid to use Livestorm Service. 

«Contributors» or «Members» refers to Users, Account holders who send or view their informations with the Livestorm. 

«Administrators» or «Managers» refers to persons entitled who create accounts 

«Account» refers to the individual account created by each member when registering with the Livestorm. 

«Content» refers to any content published or broadcast on the Livestorm by LIVESTORM, users, or third parties. It includes text, words, information, images, videos, sound, data or hypertext links. 

«Terms and conditions» refers to the General Terms of Use / General Terms of Sale contained in the present document. 

Article 1. Ownership of Site and Livestorm - Agreement to Terms of Use 

The Terms constitute a binding agreement between You and LIVESTORM, and are deemed accepted by You each time that You use or access Livestorm or any LIVESTORM Services. If You do not accept the Terms stated here, do not use the LIVESTORM Sites, the Livestorm and the LIVESTORM Services. The LIVESTORM Sites are defined as any Web sites under LIVESTORM’s control, whether partial or otherwise (including, without limitation, and the Web site from which these terms of use were accessed from). 


LIVESTORM reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms and Conditions, at any time. It is your responsibility to check these Terms and Conditions periodically for changes. Your continued use of the Livestorm following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these Terms and Conditions, LIVESTORM grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Livestorm. 

Users who violate these Terms may have their access and use of the LIVESTORM Sites suspended or terminated, at LIVESTORM’s discretion. 

Article 2 Access to and operation of the Livestorm

2.1 Access to the Livestorm

Livestorm is accessible on line. To access the service, all visitors, users and members must have an Internet connection. Visitors, users and members must bear the cost of all telephone and Internet connection charges. The Company does not provide users with any Internet connection support, including telephone installation, terminals and software or subscription services.

LIVESTORM provides users with a non-exclusive and non-transferable limited license to access and use the Service and its content. Any disrespect of the rules set out on the Terms and Conditions will result in this license being revoked.

To access the Service, the Member must create an account on!/signup using the authentication process of your collaborative working environment.

LIVESTORM reserves the right to restrict or suspend access to part or all of the Livestorm and some or all of its Services for operational or maintenance reasons at any time. LIVESTORM also reserves the right to modify, suspend or delete the Livestorm and remove it from the Internet. In these situations, users will not be entitled to compensation.

2.2 Operation of the Livestorm

LIVESTORM does not guarantee that the Livestorm will operate in a continuous or error-free manner.

LIVESTORM will not be held liable should the Livestorm become unavailable, be interrupted or malfunction for any reason whatsoever. This includes failures on the part of its Internet provider or web hosting service provider, third party intrusions or force majeure.

LIVESTORM will not be held liable for any damage or inconvenience caused in the course of regular Internet use, including damage caused by computer viruses or spyware.

Article 3. Signing up to the service and account creation

3.1 User information

To create an Account, you must be a natural person of at least eighteen (18) years of age or an adult in your country of residence.

The Account is a user account, which is accessed by an Account name (Email address).

The Account remains the property of LIVESTORM. You are only entitled to access the Service using the Account made available to you.

To manage your Account and personal information, you must connect to!/account/informations.

The following rules apply when creating an account:

● The personal information you provide must be correct, up-to-date, complete, and verifiable. You must provide a valid personal e-mail address.

● Account connections (time zones, countries, Internet service provider and proxy blocker) must comply with the terms for use of a User Account.

3.2 Creation rules

Your Account name must meet the following rules at least:

§     must correspond to a pronounceable word (the word HFRJIRO, for example, does not respect this rule)

§     must not refer to political orientation, ethnicity, community membership or religion.

§     must not be vulgar or insulting.

§     must not have sexual or pornographic connotations.

§     must not resemble or imitate a registered trademark.

§     must not refer to drugs or any other illegal substances.

§     must not resemble or imitate the names of Livestorm members.

§     must not be written or spelt in such a way as to circumvent the aforementioned rules.

§     3.3 Security

To ensure the security of your account and to avoid the theft of an account known as « Hacking an account», you agree to:

● Not give access to your account to a third party. The loan, share, exchange, donation, purchase, transfer and sale of accounts is prohibited. Any loan, share, exchange, gift, purchase, sale or transfer of account will not be enforceable against the Company.

● take all measures to prevent a third party accessing the account that you have activated, even without your knowledge

● not use another person’s Account.

● not give out your login information, i.e. the account name, password

● use a personal or professional email address and not share this email address

● allow LIVESTORM can easily contact you for any reason whatsoever, via your email address

3.4 Liability

The security of your account is solely your responsibility and LIVESTORM shall not be liable for damages that may result to the Account or your computer resulting from losing or sharing your Account login information.

LIVESTORM shall not in any way be held responsible in the case of account theft or any changes that may result to the Account.

You also acknowledge that you are presumed to be the user of your Account and as such are responsible for actions taken through the use of your Account and on your Account.

You acknowledge that you, and not LIVESTORM, are responsible for all electronic communications and content sent from your computer and you must only use the Service in compliance with the law.

Article 4. Services

4.1 Managers Services

Livestorm Manager can :

-       create accounts ;

-       organize and host Webinars — you may add as many Webinars as you like as is reasonably practicable (any misuse of the service causing the suspension or termination of the service) ;

-       access daily analytics on Webinars and contributions they receive or they create;

-       export and integrate data with their stack;

-       create audience segments.

4.2 Members Contributors Services

Your on-line membership is activated when you receive an email with your access codes.

A Livestorm member can :

-   use Livestorm Account

-   - participate in Webinars ;

-   - respond to surveys.

4.3 Services Trial

LIVESTORM may make the Services available to Customer on a trial or promotional basis for a limited period of time («Trial Period»), as specified in the applicable Order. The Trial Period shall terminate (i) at the end of the stated Trial Period, or (ii) if no such date is specified, thirty (30) days from the date of Customer’s initial access to the Services. Following expiration of the Trial Period, the Services may automatically continue unless cancelled by Customer, and Customer is responsible for payment of the applicable Fees set forth in the Order. During the Trial Period, LIVESTORM provides the Services “AS IS” and without warranty or indemnity, to the extent permitted by law, and all other Terms otherwise apply. LIVESTORM reserves the right to modify or discontinue any trials or promotions at any time without notice.

Article 5. Duration

Every member can subscribe to one subscription proposed by LIVESTORM or by his partners for duration corresponding to the subscription signed by the Manager as from the acceptance of the particular conditions of sale of the subscription chosen by the Manager.

Article 6. Orders, fees and payment

3.1 Orders

Customer may order Services using LIVESTORM’ then-current ordering processes. All Orders are subject to acceptance and verification by LIVESTORM in its discretion. All Customer information provided by or on behalf of Customer must be current, complete and accurate and Customer is responsible for keeping such information updated.

3.2 Fees and Payment

Customer is responsible for all Fees applicable to the Services which are due and payable as set forth on the invoice and, unless otherwise agreed in writing, payments are due thirty (30) days from the invoice date. Customer agrees to (i) notify LIVESTORM of any fee dispute within fifteen (15) days of the invoice date, (ii) work in good faith to promptly resolve any dispute, and (iii) pay fees within fifteen (15) days following resolution of the dispute. When applicable, Customer authorizes LIVESTORM (a) to take steps to determine whether a debit/credit card number provided is valid, and (b) charge such card in accordance with the billing frequency specified in the Order. LIVESTORM reserves the right to terminate the Agreement immediately if at any time Customer payment information is found to be inaccurate or not current, and Customer is responsible for overdraft charges or other fees incurred as a result of LIVESTORM use of Customer’s card for payment hereunder. LIVESTORM reserves the right to update the price for Services at any time after the Initial Term. LIVESTORM will notify Customers of any price changes by publishing on its website, emailing, quoting or invoicing Customer. Price changes will be effective as of the next billing cycle.

3.3 Additional Services

Customer may order additional Services at any time. Unless otherwise agreed in the applicable Order, any additional Services ordered by Customer following the Effective Date are subject to these Terms, and shall be coterminous with the Term for existing Services.

3.4 Delinquent Accounts

LIVESTORM reserves the right, in its discretion, to (i) suspend or terminate the Services or any portion thereof for non-payment of undisputed Fees, and (ii) impose a charge to restore archived data from delinquent accounts. Customer agrees to reimburse LIVESTORM for all reasonable costs and expenses incurred in collecting delinquent amounts.

Article 7. Cancellation

7.1 Freemium Model

Freemium subscriptions can be cancelled at any time, by the subscriber or by LIVESTORM (or its subsidiaries). Subscribers may cancel their subscriptions by sending a letter or an e-mail to the Customer Service Centre.

7.2 Premium Model

Premium subscriptions can be cancelled at any time, by the Administrator-Manager subscriber or by LIVESTORM (or its subsidiaries). Managers may cancel their subscriptions by sending a letter or an e-mail to the Customer Service Centre.

To cancel Premium subscription the Administrator-Manager must make a request to LIVESTORM in writing with a 3 month’s notice before the end of the subscription period.

When Administrator-Manager canceling Premium subscription:

●     Cancellation will end billing and remove your access to any Premium features at the end of your current billing cycle.

●     No refund will be made of the sums already paid and invoices issued before the date on which the subscriber's official cancellation is received by LIVESTORM must be paid in full.

●     Changes will be effective on the billing expiration date of your current subscription, at the end of the monthly renewal date for Premium subscriptions, and at the end of the year for annual Premium subscriptions.

7.3 Serious Breach

In case of serious breach of these obligations, LIVESTORM or the subscriber can formally request for appropriate action to be taken by sending a registered letter with acknowledgement of receipt to the other party. If, within 30 (thirty) days, no action has been taken, LIVESTORM or the subscriber can cancel the subscription. In this situation, the subscriber should contact the Customer Service Centre.

Article 8. Account Desactivation

If you deactivate your account your profile won’t be visible to other people on Livestorm and people won’t be able to search for you, though some information, such as messages you sent to Members, may still be visible to others.

Before you deactivate your account, you should know we only retain your user data for 30 days from the date of deactivation, after which we begin the process of deleting your account from our systems.

Permanently deleting your account means you will not ever be able to reactivate or retrieve any of the content or information you've added. If you would like to permanently delete your account with no option for recovery, please contact us.

Article 9. General User Obligations

You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Livestorm , of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Livestorm, the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Livestorm. LIVESTORM reserves the right to bar any such activity.

You may not attempt to gain unauthorized access to any portion or feature of the Livestorm, the Site, or any other systems or networks connected to the Livestorm , the Site or to any LIVESTORM server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.

You may not probe, scan or test the vulnerability of the Livestorm, the Site or any network connected to the Livestorm nor breach the security or authentication measures on the Livestorm or any network connected to the Livestorm. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Livestorm, or any other customer of LIVESTORM, including any LIVESTORM account not owned by you, to its source, or exploit the Livestorm or any service or information made available or offered by or through the Livestorm, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Livestorm.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Livestorm or LIVESTORM’s systems or networks, or any systems or networks connected to the Livestorm or to LIVESTORM.

You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Livestorm or any transaction being conducted on the Livestorm Site, or with any other person’s use of the Livestorm .

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to LIVESTORM on or through the Livestorm or any service offered on or through the Livestorm. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

You may not use the Livestorm or any Content for any purpose that is unlawful or prohibited by these Terms and Conditions, or to solicit the performance of any illegal activity or other activity which infringes the rights of LIVESTORM or others.

Article 10. User obligations concerning content

The user is reminded that he has sole responsibility for all content he publishes on the Internet, on Livestorm and in his user space and that in no case may the company be considered liable for content generated by the user.

The user agrees to ensure that his content does not breach the rights of third parties and, in particular:

10.1 Clearly illicit content


· Content published by the user must not incite hatred, violence, anorexia, the manufacture or use of explosives, suicide, racism, anti-Semitism, or homophobia, and must not condone war crimes or crimes against humanity.

· Content published by the user must in no case present paedophilic or paedo-pornographic character

· Content published by the user must not encourage criminal activities or offences, acts of terrorism, or suicide.

· Content published by the user must not encourage discrimination against a person or group of persons based on ethnicity, religious beliefs, race, sexual orientation, or disability.

In accordance with the obligation of surveillance of clearly illicit content, as presented in the French Law no. 2004-575 of 21st January 2004 concerning confidence in the digital economy, the Company, once alerted via the «Report abuse» contact form available online, may investigate the content published by a user.

10.2 Litigious content


The user agrees to ensure that he is aware of all rules and limitations concerning liberty of expression before any publication. Liberty of expression allows for criticism and reporting of verified and proven information, but does not permit denigration or defamation. Any denigration, defamation or allegation based on incorrect or deliberately withheld information may lead to proceedings against the author.

· Content published by the user must not damage or be contrary to public order or morality and must not offend the sensibility of minors.

· Content published by the user must not present pornographic character.

· Content published by the user must not breach rights concerning reputation or the private life of third parties, or image rights.

· Content published by the user must not be defamatory or denigratory in the strict sense of the law.

· Content published by the user must not damage the image, the reputation, or the trademark of any individual or organisation.

Liberty of expression allows for criticism under the condition that the criticism is objective, reasoned and based on fact.

· Content published by the user must not damage the security or integrity of any State or territory.

· Content published by the user must not allow third parties to acquire pirated software, software serial numbers, or any software which could in any way undermine the rights or goods of third parties.

· Content published by the user must not undermine the intellectual property rights of any individual or organisation.

Article 11. Intellectual Property Rights – Trademarks

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, « Intellectual Content »), including but not limited to the design, structure, selection, coordination, expression, « look and feel» and arrangement of such Intellectual Content, contained on the Livestorm is owned, controlled or licensed by or to LIVESTORM, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Except as expressly provided in these Terms and Conditions, no part of the Livestorm, the Site and no Intellectual Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including «mirroring») to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without LIVESTORM’s express prior written consent.

You may use information on LIVESTORM products and services (such as data sheets, knowledge base articles, and similar materials) purposely made available by LIVESTORM for downloading from the Site, provided that you (1) do not remove any proprietary notice language in all copies of such documents, (2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) do not make any additional representations or warranties relating to such documents.

Article 12. Liability And Warranty

LIVESTORM will endeavour to the best of its ability to ensure the proper running of the Service and provide the services 24 (twenty-four) hours per day, 7 (seven) days per week.

However, LIVESTORM only has an obligation of means concerning access to and use of the Service. LIVESTORM cannot guarantee that the functions provided by the Service always will be available and without typographical, technical or other errors, that the faults will be corrected or that the Services and Servers hosting the Services will always be exempt from viruses and bugs.

For the maintenance, testing, repair, or any other purpose linked to the improvement and running of the Service, the Service may be interrupted temporarily by LIVESTORM without the liability of LIVESTORM being engaged. LIVESTORM alone shall decide whether or not to accord compensation in the case of interruption of the Service.

The liability of LIVESTORM cannot be engaged in cases of force majeure as laid out in French law and as defined by the jurisprudence of French courts and tribunals. Force majeure includes interruption, suspension, reduction or failure of (but not only of) the electricity supply, or any interruption of telecommunications networks.

LIVESTORM cannot be considered liable for content on Sites (personal sites, blogs, sites which are internal or external to Livestorm, etc.) or personal pages of the user (be they internal or external to LIVESTORM). The user recognises and accepts being solely liable for any information, text, image, video, data, file, or program posted on the space, the Site, or the page of the user.

The user accepts personal responsibility and agrees to release LIVESTORM from any liability, loss, or expense, including legal and defence costs, demanded by a third party or another user relating to the Site of the user (all personal content published online by the user) or his personal page.

LIVESTORM has an obligation of means in the framework of these Terms and conditions and cannot in any case be held responsible for any direct or indirect damage, loss, or prejudice of any kind resulting from management, use, interruption, or malfunction of the Service.

LIVESTORM cannot be held liable for the content of external Sites or for access to those Sites. LIVESTORM does not approve and is not liable for content, ideas or products sold on such external Sites.

The user accepts full responsibility for hypertext links and Internet addresses included on the personal space or personal page of the user and guarantees the company, its subsidiaries, directors and employees against any litigation or claim relating to such links.

LIVESTORM does not guarantee against and cannot be considered liable for the loss or alteration of files of data transferred by the user to his On line space on Livestorm.

The user accepts to transfer these data and files knowingly and under the sole responsibility of the user. The user is responsible for undertaking any protective measures considered necessary.

Article 13. Personal Information - Privacy Policy

LIVESTORM will not disclose your information to third parties and will make every effort to prevent the dissemination thereof, unless specifically authorized by you. LIVESTORM reserves the right to prosecute anyone attempting to access personal information that does not concern them.

In accordance with French Law no. 78-17 of 6th January 1978 relating to information technology, files and liberties, you may access any personal data concerning you held by the Company, and demand the modification or deletion of said data. According to articles 36, 39 and 40 of Law no. 78-17 of 6th January 1978, you have the sole right to access, modify or delete your personal information. You can exercise this right via Support, contactable by email at, or by post at LIVESTORM – Data Protection, 24 rue Rodier 75009 Paris France, indicating your name, address, email and home addresses, and providing proof of identity.

LIVESTORM has no obligation to provide information relating to a specific Account, even if a user requests the information, except to appropriate authorities in the context of a judicial enquiry.

Data concerning the user may be kept after the closure of the account for future information.

In order to improve service quality and to better respond to the expectations of the users, the Company may collect personal information about the user, particularly using cookies. Accepting cookies is obligatory for all subscriptions.

LIVESTORM also reserves the right to collect certain information: - linked to your computer (IP, Internet Service Provider, hardware configuration, software configuration) - linked to the service (log and history of all data transfers, log and history of logins).

Article 14. Sanctions

In case of violation of one or more of the dispositions of these Terms and Conditions, of the LIVESTORM Member Agreement, or of any other document produced by LIVESTORM, LIVESTORM reserves the right to terminate or restrict your use of and block access to the Livestorm Service, to your Account, and to all the services of LIVESTORM without prior warning and at its discretion.

Article 15. Modification To Terms And Conditions – Specific Conditions

15.1 Modifications

LIVESTORM reserves the right to modify the terms and conditions at any time.

Each modification, update versions of terms will come into effect as soon as it is put online on the site and on the Livestorm. LIVESTORM agrees to give prior warning of modification to members by email or by display on the Site and on the Livestorm. In case of refusal of the modification, the user must cease to use the site or the services concerned by the modification, and the account of the user may be deleted without the user being entitled to any sort of compensation. Any use of the Livestorm after the modification has been put online is considered to be an acceptation of updated version of terms.

15.2 Services

Each service may have specific conditions.

LIVESTORM is free to add and remove services from the Livestorm and/or modify the characteristics, terms of use and other specific conditions of said services. LIVESTORM shall inform the members of such modifications by email or by display on the site or on the Livestorm.

The user may have to, through the use of the Livestorm or via the intermediary of the Livestorm, use services or content provided by third parties. LIVESTORM declines all liability concerning said third party services and content, the third party providing the service or content having sole liability regarding the user.

In no case may LIVESTORM be held responsible for any loss caused in the course of exchanges made away from the Livestorm, even between members.

Article 16. Purchases - Other Terms and Conditions

Additional terms and conditions may apply to purchases of goods or services and to specific portions or features of the Livestorm, including contests, promotions or other similar features, the Livestorm Events®, the Livestorm for education® or the Livestorm micro®, all of which terms are made a part of these Terms and Conditions by this reference. You agree to abide by such other terms and conditions. If there is a conflict between these Terms of Use and the terms posted for or applicable to a specific portion of the Livestorm or for any service offered on or through the Livestorm, the latter terms shall control with respect to your use of that portion of the Livestorm or the specific service.

LIVESTORM’s obligations, if any, with regard to its products and services are governed solely by the agreements pursuant to which they are provided, and nothing on this Site should be construed to alter such agreements.

LIVESTORM may make changes to any products or services offered on the Livestorm, or to the applicable prices for any such products or services, at any time, without notice. The materials on the Site or on the Livestorm with respect to products and services may be out of date, and LIVESTORM makes no commitment to update the materials on the Site or on the Livestorm with respect to such products and services.

Article 17. Governing Law – Jurisdiction

These Terms and Conditions shall be governed and construed in accordance with French law and French language.

In case of litigation or claims on the part of the user, LIVESTORM, or a third party, only the version of these Terms and Conditions available on the site and on shall be binding between the parties, regardless of the date of the incident concerned by the litigation.

Should an amiable resolution not be found, in case of any potential litigation between the parties referring to the elaboration, the execution, the interpretation or the termination-resolution of the Contract (the dispute shall be referred to the French Courts of Paris including cases of summary, request, and multiple defendants.