Multi-year plan

Introduction

Livestorm implements an active strategy to strengthen the digital accessibility of its website and its SaaS solution. This approach responds to current regulatory obligations, notably the requirements defined by the French General Accessibility Improvement Framework (Référentiel Général d’Amélioration de l’Accessibilité, RGAA). Livestorm’s objective is to comply with these standards to ensure fair and inclusive use of its services. This policy, focused on accessibility and diversity, aims to make its digital platforms usable by everyone, regardless of disabilities or user constraints. Through this commitment, Livestorm affirms its dedication to delivering an optimal user experience and to fostering a culture of digital inclusion.

Actions for 2025

Compliance of the website and Livestorm SaaS

Accessibility audit
A firm specialized in digital accessibility thoroughly evaluated the various features of the website and the application. This analysis aimed to identify non-compliances with the RGAA criteria and to develop an action plan to address them. The audit explored several aspects, such as navigation, forms, multimedia content, and user interactions. The audit's findings allowed a detailed assessment to be drawn up and the measures to be implemented to be prioritized.

Publication of results
Following this audit, Livestorm published an accessibility statement, an accessibility score, and a multi-year action plan. This transparent initiative allows users to track the measures taken to improve accessibility and to observe the progress made. It also reflects Livestorm’s commitment to digital inclusion and raises greater awareness among the public about the importance of this issue.

Hiring

From 2025, Livestorm will include accessibility skills in the job descriptions for roles essential to implementing RGAA criteria. This initiative will primarily target UI designer and front-end developer roles. The goal is to raise new team members’ awareness of accessibility issues at recruitment, while ensuring the team has the knowledge needed to continue improving the application's accessibility. Job descriptions will include specific requirements related to digital accessibility, notably proficiency with W3C standards and a solid understanding of RGAA criteria.

A new resource, a front-end developer, will be hired with strong accessibility knowledge.

Awareness and training
This newly mentioned resource will be responsible for internal training and raising employees' awareness on digital accessibility.

Handling user requests
Livestorm has established a specific method to handle users' accessibility requests. A dedicated email address, accessibilite@livestorm.co, is available to centralize and process accessibility-related requests. This procedure ensures users can report their difficulties and receive appropriate and timely responses. Requests are evaluated and prioritized according to their impact on the user experience, and corrective actions are implemented accordingly.

Corrective measures
Based on the non-compliance points identified, Livestorm has developed a correction plan for features divided into 3 batches.
In 2025, Livestorm will focus on non-compliant elements that require low development investment and have a high impact on the accessibility score.

Monitoring and reporting
To ensure transparency and tracking of the initiatives implemented, Livestorm will establish an internal reporting process dedicated to accessibility actions. Each year, these actions will be recorded and made public, providing a clear view of progress made and remaining areas for improvement. This process will also allow the multi-year plan to be reviewed and updated based on the measures undertaken.

Actions for 2026

Corrective actions

Lot 2
In 2026, Livestorm will complete the fixes started in Lot 2, that is, those requiring low or moderate effort with low or moderate impact.

Actions for 2027

Corrective measures

Lot 3
In 2027 Livestorm will focus on Lot 3, covering corrective measures that require significant development effort.

Monitoring accessibility improvements and audit

In 2027, Livestorm will conduct a new audit to update the accessibility score and identify remaining adjustments needed. This evaluation will measure progress made since 2025, verify whether new features meet compliance criteria, and pinpoint areas requiring further improvement. The results of this audit will be made public, ensuring transparent communication and informing users of the actions taken. Priority adjustments will be defined based on their impact on the user experience and the complexity of the required changes.